This training is aimed at those who have already completed the five day NCFE Accredited Level 2 Community Core Warden training. The course will be completed over two days and delegates would need to attend on both days. The refresher will focus on developing and maintaining skills such as customer service, problem solving, conflict management and effective communication, whilst exploring the role of Wardens within the context of Community Cohesion. The course places important emphasis on examining the role of partnerships within Neighbourhood Renewal and Regeneration and explores how to successfully participate in partnership working in order to deliver positive outcomes for communities.

Aim:
The aim of the course is to refresh knowledge in key aspects of Wardening and to explore evolving changes that are experienced by contemporary Warden Schemes.

Objectives:
Discuss Sara model to use as a means to solve problems Discuss benefits of community development and change in the context of regeneration and renewal Explain how to participate in partnership working To list the importance of Local Area Agreements and the role which they play in communities To define the role of Local Strategic Partnerships in regeneration and renewal Demonstrate how to effectively communicate using various tools Explain best practice of excellence in customer service Discuss the benefits of having a cohesive community Discuss the importance of managing conflict and assessing risk